Refund policy

Returns & Refund Policy

Last updated: March, 2026

Thank you for shopping at GileAra.

This Returns & Refund Policy applies to purchases made through www.gileara.com, operated by MB Ara Studio, trading under the brand name GileAra.

We aim to ensure you are satisfied with your purchase. If something isn’t right, you may request a return under the conditions below.

1. Return Conditions

Items are eligible for return if they:

are unworn, unwashed, and unused
include all original tags and packaging
are requested for return within 14 days of delivery

All returned items are inspected upon arrival. Returns may be refused if items show signs of wear, damage, or use.

2. Non-Returnable Items

The following items are not eligible for return:

limited drop items marked as Final Sale
custom or personalized products
gift cards

3. How to Start a Return

To initiate a return, contact us at:
studio@gileara.com

Please include:

your order number
the item(s) you wish to return
the reason for the return

If your return is approved, you will receive instructions on how to proceed.

4. Return Shipping

Customers are responsible for return shipping costs, except in cases where:

the item arrived damaged
the wrong item was delivered
an error occurred on our side

We recommend using a tracked shipping service, as we are not responsible for lost or missing return shipments.

5. Refunds

Once your return is received and inspected:

you will receive a confirmation email
your refund will be issued to the original payment method

Please allow 5–10 business days for the refund to be processed, depending on your payment provider.

Shipping costs are non-refundable.

6. Exchanges

We do not offer direct exchanges.

If you need a different size or product:

return the original item
place a new order through the store

This ensures faster processing.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 7 days of delivery.

Please include:

your order number
clear photos of the issue
a brief description

We will resolve the issue as quickly as possible.

8. EU Consumer Rights

If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days, in accordance with EU consumer protection laws.

To exercise this right, please contact us using the details above.